Return and Exchange Policy

At Zaroorat Hub, we aim to make your shopping experience as smooth and hassle-free as possible.

Here’s how we handle returns and exchanges in various situations:

If you receive an incorrect product, don’t worry! We’ll take care of it.

We will arrange a free pickup of the incorrect item (where available), or you can courier it to our office.
The product must be unused, with undamaged packaging, sealed in its original condition, and include all supporting documentation and accessories.
Once the returned product is received and verified, we’ll dispatch the correct item within 24-48 hours.

If your product arrives damaged, we’ve got you covered. You can request a replacement by following these steps:

Record a video while unwrapping and unboxing your product. This is mandatory as proof of the damage.
Submit the video proof along with your claim.
Important: Failure to provide video proof or submitting it after unboxing the product will make your claim ineligible.

To request a return or replacement, simply:

Contact our customer support team at support@zaroorathub.com or call/WhatsApp us at +923xxxxx.
Provide your order number and a detailed description of the issue.
Once we receive the returned product, we’ll process your exchange within 24-48 hours.

For any questions or assistance, our customer support team is always ready to help. Reach out to us at any time—we’re here for you!

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